Returns Policy

At Superior Saws, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

We accept returns on most standard items within 14 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. Custom-welded bandsaw blades are made to order and are non-returnable unless they are faulty or incorrect due to our error.

How to Initiate a Return

To start a return, please contact us at sales@superiorsaws.com.au or call +61 2 8787 6900. Include your order number, a description of the issue, and any supporting photos if applicable.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a faulty item. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us directly to arrange a replacement.

Need Help?

For any questions regarding returns or exchanges, feel free to contact us at sales@superiorsaws.com.au or +61 2 8787 6900.